Shipping policy

Current shipping times:

Free shipping Canada-wide for all the E-bikes&E-scooters!

(excluding the three Northern Territories: Yukon, Northwest Territories, Nunavut).

In-Stock E-bikes&E-scooters: 3-10 business days.
In-Stock Accessories & Components: 4-7 business days.

Email Confirmation. A shipping confirmation email will be sent to the email address attached to your order once the order has shipped.

Shipping Costs and Lithium-Ion Batteries. We are pleased to offer completely free shipping on purchases of $200 or more to addresses in the Canada.

Signatures Required.  Shipments containing ebikes and escooters are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.


Shipping Carriers.  Aventon ships using FedEx ,CANPAR,PUROLATOR OR UPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

No Responsibility for Loss, Theft, or Damage. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of 25% restocking fee per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less 25% restocking fee.