EZbike Return Policy Overview
At EZbike, your satisfaction is our priority. We want you to enjoy your e-bike or e-scooter with confidence. Please review our updated return policy below:
Return Window for New and Unused Items
Eligibility: Returns of new or clearance e-bikes and e-scooters are accepted within 7 days of delivery.
Refunds: For items that are new and unopened, eligible returns will be refunded minus shipping costs (to and from the customer) and a 2.5% restocking fee.
If
the box is opened or the item has been used within the 7-day period, eligible returns will be refunded minus shipping costs (to and from the customer) and a 25% restocking fee.
Condition:Returned items must be in new, unopened, and unused condition. Items showing signs of use, wear, or damage will not be accepted.
Responsibility: Return shipping is the customer’s responsibility, unless the return is due to a confirmed shipping error by EZbike.
Defective Products
Reporting Period:Customers must report any defect or issue within 7 days of receiving the product.
Resolution:If confirmed defective, EZbike will provide a free return shipping label and offer repair, replacement, or refund with no restocking fees.
Note:
Continued use of a defective item after discovery may void the return eligibility.
Order Cancellations
Unshipped Orders:Orders may be canceled up to 3 business days prior to shipment, subject to a 2.5% merchant processing fee.
Pre-orders:Deposits on pre-orders are refundable.
Return Process
Approval:An approval letter is required before returning a product. The item must be in its original condition and packaging.
Inspection:Returns will be inspected upon receipt. Items not in sellable condition will be rejected, and the customer will bear the cost of return shipping.
Refund:Approved returns will be refunded via the original payment method.
Final Sale Items
All accessories, refurbished, and demo products are final sale.
If a refurbished or demo product arrives defective or damaged, contact support@ezbike.ca within 7 days for assistance.
EZbike is not responsible for return shipping costs unless otherwise stated. This policy is subject to change without prior notice.