Return Policy

  • Returns are accepted within 7 days of purchase for a full refund, minus any original shipping charges, provided that:
    • You have contacted us
    • The item is unused, unopened and in the original packaging
    • You have proof of purchase
    • For products that have been shipped you are responsible for the return shipping cost
    • Item will be received and inspected before any refund is issued
  • Opened and or used products may be accepted for return with a minimum 15% restocking fee provided that:
    • The product is returned within 21 days of purchase
    • You have proof of purchase
    • For e-bikes and scooters a maximum of 10 km on the odometer
    • In new condition – no dents, scratches or other damage
    • If shipping, the product is returned in its original packaging
    • Upon receipt, returned products will be inspected and evaluated to ensure compliance of the above requirements before any refund is issued
  • Any product that does not meet the above criteria is not eligible to be returned for a refund
  • All shipping costs are at the expense of the customer and will not be refunded. The original shipping cost is not refundable.
  • Any incurred credit charges will be at the expense of the customer and will not be refunded
  • Helmets are not eligible for return or refund